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Reports to: Operations Director

Hours: 40 hours 8:30am – 5:00pm
Contract Type: Full-Time / Permanent

Job Purpose:

The Warehouse Manager is responsible for the efficient and safe running of all warehouse operations, including replenishment, returns, picking, and packing. The role involves the day-to-day management of staff, with a hands-on approach, ensuring smooth workflows, maintaining a clean and safe environment, and upholding high performance standards across all warehouse activities.

Key Responsibilities:

Operational Management

* Oversee all warehouse operations.

* Ensure the warehouse is opened and closed securely each day.

* Maintain high standards of site cleanliness and organisation across the warehouse, yard, and car park.

* Stock control.

* Guarantee all customer orders are picked, packed, and shipped on the same day.

* Supervise courier collections to ensure timely and accurate dispatch.

* Manage inbound goods, containers & lorry deliveries, and ensure optimal storage practices.

* Conduct continuous rolling stocktakes and maintain accurate stock levels.

* Lead site maintenance and security activities.

Staff Management

Lead and manage all warehouse and logistics staff.

Ensure all staff adhere to site rules and are working efficiently in their designated areas.

Deliver regular staff performance appraisals.

Provide coaching and support for team development.

Support formal HR processes such as 1:1s and disciplinary actions.

Health, Safety & Compliance

Promote a safe working environment across all operational areas.

Conduct weekly fire alarm tests (Tuesdays at 10am).

Ensure all FLT (Forklift Truck) drivers are operating vehicles safely on site.

* Complete and maintain required checklists:

* Daily Fork Truck Checklist

* Weekly Health & Safety Checklist

* Racking and Ladders Inspections

* Consumables Inventory

* Accurately maintain the fire log and site safety documentation.

Process & Continuous Improvement

Create, document and update Standard Operating Procedures (SOPs) for warehouse, returns, goods-in, picking and packing.

Analyse warehouse capacity and racking availability.

Identify opportunities for process improvements and implement efficiency measures.

Lead the sharing and training of best practices across teams.

Skills & Experience Required:

Proven experience in warehouse or operations management.

Strong leadership and people management skills.

Excellent organisational and problem-solving abilities.

Calm under pressure and able to manage in high-stress situations.

Proactive, hands-on approach - working alongside the team to ensure operations run smoothly and efficiently through active involvement in daily warehouse functions

High attention to detail and commitment to accuracy.

IT proficient – especially with Excel and report generation.

Solid understanding of Health & Safety regulations.

Forklift Truck license preferred (or willingness to obtain).

Desirable Qualities:

* Passion for continuous improvement and operational excellence.

* Experience with performance reviews and formal staff development processes.

* Ability to train and upskill team members effectively.

* Health and Safety courses