Login to Apply

Customer Admin Assistant - Entry Level
£22,500 - £24,000
Uxbridge, Middlesex
Full-Time

Who We Are
Ready to kick-start your career in a fast-paced, growing company? We're a dynamic business in the credit hire industry with over 28 years of experience. But it's not just about what we do - it's about how we do it! We're all about delivering amazing service to our customers while making sure our workplace is exciting, supportive, and fun.

With big growth on the horizon, we're expanding our awesome team - and we want you to be part of it!

What We're Looking For
We're after someone with a friendly, positive attitude who loves chatting on the phone and can keep things cool even when things get a little busy. No need for tons of experience - we'll train you up. But if you're passionate about providing great customer service, you're already halfway there.

What You'll Be Doing

Providing top-notch customer service to make sure our clients are always happy
Managing your own list of clients and keeping them updated on their vehicle repairs
Talking to third-party insurers and negotiating to get the best outcomes for our clients
Keeping in touch with repairers for the latest updates on vehicle repairs
Following up on claims to make sure everything is moving smoothly
Working closely with other team members and departments to keep things running smoothly
Staying organised and managing your own caseload with easeWhat You Need

A friendly and confident phone manner
Great at building relationships with customers
Solid communication skills, both on the phone and in writing
Good with basic IT (Word, Excel, Outlook)
A positive, "can-do" attitude and ability to think on your feet
A knack for dealing with tricky situations and difficult customersHours

Monday to Friday, 8:00 AM - 4:30 PM (with 1 late shift from 9:30 AM to 6:00 PM on a rotating schedule)What's In It for You?

33 days of holiday (including Bank Holidays) - and you can even buy or sell more days
5% contributory pension scheme to help you plan for the future
Flexible working options
Health and wellbeing support, including a Healthcare Cash Plan
Life insurance worth 4x your salary
Access to an online portal with loads of perks, like retail discounts, restaurant deals, cinema tickets, and more
Structured training and development to help you grow in your role
Rewards scheme to celebrate your achievements
A sociable office with regular social activities and a fun work culture
Free monthly McDonald's breakfast Ready to join us? Apply now and take the first step in your career journey with a company that really cares about its people