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Call Centre Supervisor

Prestige Franchised Dealership

Preston

Due to expansion, our client is looking to recruit a Call Centre Supervisor within their prestigious car dealership.

The objective of the position is to lead the team of six in driving work into our Aftersales departments at Preston and Blackburn, creating bookings from inbound and out bound calls.

The successful candidate will be an excellent communicator who is driven, has a passion for customer service, with an outstanding telephone manner and be able to show the following qualities and knowledge:

Direct the Retention Team and develop and agree outbound sales activity

Maximise direct selling time

Help to develop and implement Marketing activity

Support the team in achieving goals in a timely manner

Ability to analyse statistics and management information

Experience of managing people

Commercial awareness

Enthusiastic

Self motivated

Ability to work under pressure

Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.

Working days are Monday to Friday 8:30am - 5:30pm with an unpaid break of one hour; along with Saturdays 8:30am - 12:30pm on a rota basis. (1 in 6)

£29k Basic - £44k OTE

As you will be working with a highly successful and award-winning Retailer, the position offers:

25 days holiday (plus bank holidays)

Additional day's holiday for your birthday

Discount retail shopping platform

Preferential family rates

Company pension scheme

Death in Service policy

Work wear supplied

Childcare voucher scheme

Cycle to work scheme

Training, coaching and development funded

Incentives and rewards

Free tickets to local and national events

Staff social events

On site car parking

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission