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Customer Support Administrator

NG13, Bingham – Nottingham

£28,000 - £30,000 per annum

Full Time, Permanent 9.00am - 5.00pm

As a Customer Support Administrator, you will be responsible for ensuring smooth communication with customers, efficient order processing and effective coordination of projects from inception to delivery.

Responsibilities:

* Professionally handle incoming calls and transfer them to the appropriate departments.

* Process orders efficiently and accurately, ensuring timely delivery.

* Prepare and provide quotations to customers, and diligently follow up on quotes and ongoing projects.

* Evaluate project proposals and designs from customers, gathering detailed specifications.

* Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.

* Liaise with manufacturers to obtain quotes and, if required, drawings for customer projects.

* Coordinate the approval process by providing customers with all relevant information, including quotes and drawings.

* Maintain proactive communication with customers to provide updates and gather feedback throughout the project lifecycle.

* Oversee the entire process from design to sample testing and delivery, ensuring adherence to project timelines and quality standards.

Requirements:

* Prior experience in a similar role, preferably in sales administration.

* Strong organisational skills with the ability to manage multiple tasks simultaneously.

* Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.

* Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.

* Attention to detail and accuracy in processing orders, preparing quotations, and documenting project details