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We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company in Sunderland to start on the 6th January! 

If you have customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!

This is a full-time position including weekends; 1 in 2 Saturdays and 1 in 4 Sundays. Your shift pattern will cover the opening hours of 8am – 8:30pm Monday to Friday, 8am – 6pm Saturday and 9am – 4pm Sunday.

The annual salary is £24,808, this is inclusive of a shift allowance.

This is a hybrid position that can offer a split between working from the office and at home, however for the first 3 months whilst training and developing, you are required to be in the office full time.

Full in-depth training is provided for this position.

The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancelations & payment queries to achieve a 'first time resolution' while competently managing the customer experience. To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence.

Skills, Experience and Knowledge:

Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).

Able to take responsibility for customer concerns & resolution.

Good communication skills, able to remain objective & demonstrate empathy.

Experience of using technology including excellent keyboard skills. 

Ability to work in a fast-paced environment.

A high level of attention to detail.

Able to identify personal goals & take responsibility for your own development plan.

Able to remain self-motivated.

Additional Information:

33 days holiday inclusive of bank holidays

Variety of shift patterns to choose from at offer stage

On-site Canteen

A virtual GP service

Opportunity for volunteering days

Life Assurance 4x annual salary

Flexible benefits scheme including much more which becomes available after joining

If you are interested in the above, please apply with an update CV