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Dialler Manager

Stockport - Hybrid

MERJE is seeking a highly skilled Dialler Manager for a leading insurance company. This role requires expertise in outbound dialler systems, data analysis, and SQL. The successful candidate will lead and optimise dialler operations across sales and retention, implementing strategies based on customer behaviors and performance metrics.

Location: Stockport, with hybrid working (2 days per week in office)

The Role

As a Dialler Manager, you'll be responsible for designing and implementing dialler strategies to improve performance and conversion rates. This role offers exciting opportunities for career growth, competitive benefits, and the chance to work with cutting-edge technology in a dynamic environment.

Key Responsibilities of the Dialler Manager:

Monitor and optimise dialler performance against agreed targets
Analyse data to shape future strategies and improve conversion rates
Collaborate with operational teams to build effective outbound strategies
Ensure compliance with OFCOM guidelines
Produce regular updates for senior management
Required knowledge and experience for the Dialler Manager role:

Expert-level knowledge of outbound dialler systems
Advanced SQL skills
Strong mathematical and analytical abilities
Minimum 2 years' experience in data management/analysis
Excellent communication and organisational skills
If you're an experienced Dialler Manager looking for a challenging role in a forward-thinking company, apply now to take your career to the next level!

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Applicants must be located and eligible to work in the UK without sponsorship.

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If you would like this job advertisement in an alternative format, please contact MERJE directly