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Head of Engineering

Job Title: Head of Engineering
Salary: To £95,000 plus excellent package
Location: Walsall, West Midlands UK
Hours: 37.5 hours per week

Join Echo Managed Services as Head of Engineering to lead and inspire a global team of over 60 exceptional engineers across the UK and India. Shape the technical vision and drive innovation with AI-powered solutions while designing scalable and secure Salesforce-based architectures. Champion modern Agile and DevSecOps practices, oversee product delivery and collaborate with cross-functional teams to deliver cutting-edge technology aligned with business goals.
If you're passionate about emerging technologies and fostering a culture of excellence, this role is your opportunity to shine.

Who we are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

Key Responsibilities:

Technical Leadership & Strategy: Define and implement the technical vision, ensuring alignment with business objectives and industry trends
Architecture & Scalability: Design and oversee scalable, secure, and high-performing architecture for our Salesforce-based solutions
Engineering Leadership: Build and lead a high-performing engineering team 60+ across UK and India, fostering a culture of excellence, continuous improvement, and innovation
Manage the delivery of the product & technical roadmap consistent with SDLC and Agile processes across the team
Agile & DevSecOps: Champion modern engineering practices, including agile methodologies, CI/CD, automated testing, and DevSecOps
Financial management and cost control: Ensure clear accountabilities for budgets for tools and people across the engineering estate
AI & Emerging Tech: Drive research and adoption of AI-powered solutions, automation, and other emerging technologies within our product roadmap
Collaboration & Communication: Work closely with product management, customer service, and leadership teams to translate business needs into scalable technical solutions
Governance & Compliance: Ensure adherence to security, regulatory, and quality standards relevant to our industry
Where appropriate identify and recommend external partners for the delivery of best-in-class technologies suitable for client applications
What You’ll Need:

Experience:

Experience managing international Software Development and Testing teams to deliver software that meets the needs of users, ideally within a Salesforce business
Expertise in Salesforce development, architecture, and ecosystem
Strong knowledge of scalable SaaS architectures, API design, and cloud-native technologies
Proven track record of leading and scaling engineering teams in an agile environment
Proven experience in developing standards and process improvement
A record of Implementing mechanisms to monitor, manage and provide progress on all software development activities
Excellent communication and stakeholder management skills
Skills:

Salesforce development and ecosystem
Prince2, PMBoK or AgilePM qualifications
ScrumMaster or Product Owner experience
Agile DSDM or Scrum exposure
Characteristics:

Strategic Thinker: Able to anticipate industry trends and align technology with long-term business goals
Innovative & Curious: exploring new technologies and methodologies to drive product excellence
Resilient & Adaptable: Thrives in a fast-paced, evolving environment and embraces challenges as opportunities
Collaborative & Influential: Builds strong inclusive relationships across teams and effectively influences stakeholders at all levels
Detail-Oriented & Execution-Focused: Balances strategic vision with the ability to execute and deliver high-quality solutions
Qualifications:

Degree level qualified or relevant equivalent qualification or experience
What You’ll Get in Return:

£95,000 plus excellent package
Pension scheme with employer contributions
Hybrid working
25 days holiday + bank holidays
24/7 GP service
Access to my premier benefits – store discounts
Employee Well-being programme
Onsite Gym
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