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Operations Administrator

Our client are looking for an Operations Administrator to join their dynamic team. The Operations Administrator will play a crucial role in managing administrative tasks, supporting business operations, and ensuring exceptional customer service. The ideal candidate will have a keen attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities as Operations Administrator

- Handle reception duties including answering and diverting calls across the business
- Undertake general administrative tasks to support the operations team
- Follow processes, guidelines, and customer care best practices
- Assist in dealing with customer inquiries and providing excellent customer relations
- Review processes and make observations to suggest updates for improvement
- Escalate and troubleshoot any problems that arise in the operations
- Support sales administrative tasks such as preparing sales packs and scheduling sales meetings
- Help implement projects and new processes across the business
- Maintain professionalism and use own initiative in all tasks

Qualifications and experience as Operations Administrator

- Proven experience in reception duties and general administrative tasks
- Strong communication skills and excellent customer relations
- Computer literate with the ability to adapt to different systems
- Ability to work with minimal supervision and use own initiative
- Polite, professional, and able to handle high-pressure situations

Benefits for Operations Administrator

- £24k basic salary
- Pension
- Onsite parking
- Opportunities for professional development and growth
- Inclusive and diverse work environment
- Supportive team culture that values input and collaboration