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Job Title: Service Facilitator

Location: North London / Central London

Contract Details: Temporary, 3 months with potential to extend

Salary: £19.05 - £24.95 per hour

About Our Client:

Our client, a London Borough council, is seeking a dedicated and skilled Service Facilitator to join their team in Central/North London. As an organisation committed to providing high-quality services to their residents, our client aims to create a fairer borough where everyone has equal opportunities and a good quality of life. They value collaboration, ambition, resourcefulness, and empowerment (CARE) in their employees, fostering a culture of inclusivity and diversity.

Benefits & Perks:

Opportunity to contribute to making a positive impact within the community
Professional development and training opportunities
Supportive and inclusive work environment
Flexible working optionsResponsibilities:

Number of supervisees: 6/7 x Housing Repairs Co-Ordinators
Provide efficient management and leadership support to a team of Housing Repairs Co-Ordinators
Perform administrative duties and maintain accurate performance, contract management, and budgetary monitoring systems
Monitor and report on service performance
Act as a point of contact for various stakeholders
Maintain a comprehensive and accessible library of information
Bring escalated events or issues to the attention of the Head of Repairs
Collate and present performance data and customer feedback
Ensure compliance with quality and service related standards
Provide administrative support to meetings, including minute-takingEssential (Knowledge, skills, qualifications, experience):

Extensive experience in a senior administrative role in a fast-paced, customer-focused environment
Experience with project management and deliverables
Previous team management experience
Strong organisational and prioritisation skills
Ability to work effectively in a client-focused environment
Proficiency in Microsoft Office and other relevant softwareDesirable (Knowledge, skills, qualifications, experience):

Knowledge of responsive repairs best practises
Problem-solving and project management skills
Ability to work both independently and collaboratively
Excellent communication and interpersonal skills
Understanding of safeguarding proceduresTechnologies:

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Knowledge of relevant software applications and systems

How to apply:

If you are interested in this position and meet the essential criteria, please submit your application here. Please address each of the essential criteria in your application to determine your suitability for the role. For further information, please contact our recruitment team at Romford.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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