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Business Analyst

Richmond

Hybrid working

£50,000 - £60,000

About the Role:

Are you passionate about leveraging technology to enhance customer experiences? Join our clients innovative team and play a pivotal role in aligning CRM solutions with their business strategies in the travel sector. Your expertise will be crucial in customising CRM workflows, dashboards, and reports to meet the unique needs of their users.

Key Responsibilities:

* Implement and support CRM solutions to enhance business strategies and customer experiences.

* Customise CRM workflows, dashboards, and reports to align with user requirements.

* Provide ongoing support and troubleshooting for CRM-related issues.

* Act as the primary liaison between IT and business units for CRM-related initiatives.

* Collaborate with internal and external stakeholders to gather business requirements and understand their needs.

* Develop detailed documentation including business requirements, functional specifications, and process maps.

* Work closely with the QA team to ensure traceability.

* Provide support via Service Desk/Help Desk for business issues and queries as needed.

Qualifications and Experience:

* Relevant experience in Information Technology, Business Analysis, or a related field.

* Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.

* Proven experience with CRM platforms such as HubSpot, Salesforce, or Microsoft Dynamics.

* Excellent analytical and problem-solving skills.

* Strong communication and interpersonal abilities.

* Ability to work independently and manage multiple priorities in a fast-paced environment.

* Detail-oriented with a commitment to delivering high-quality work.

* Experience in the Luxury Travel Industry or with a Luxury Brand Company is desirable.

* Familiarity with database management, SQL, and data analysis tools.

What you need to do now:

If you're interested in this vacancy, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career