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Head of Delivery and Operations

We’re an ambitious and fast-growing SaaS Payroll Tech company on a mission to modernise and simplify payroll for staffing and recruitment businesses. Our platform streamlines complex payroll and pay & bill workflows, offering clarity, control, and confidence to both agencies and workers.

The Opportunity

We’re looking for a commercially minded Head of Delivery and Operations to take the lead on how we deliver our product and services to clients, while ensuring our internal operations run smoothly and at scale. You’ll be responsible for ensuring a high-quality onboarding experience, managing delivery teams, refining internal processes, and supporting the CEO on finance operations.

This is a hands-on leadership role at the heart of our scale-up journey—ideal for someone who thrives on variety and wants to help shape the future of a category-defining platform.

Key Responsibilities

Client Delivery & Success

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Own the end-to-end delivery and onboarding process for new clients—from kick-off to go-live.

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Build and manage implementation plans, ensuring timely and seamless delivery.

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Act as the point of escalation for key client issues and ensure swift resolution.

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Work closely with Product, Sales and Customer Success to maintain a smooth client journey.

Operational Leadership

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Design, refine and optimise operational processes to support scalable growth.

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Own key operational KPIs and reporting across delivery and support.

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Manage internal teams covering onboarding, support, delivery and payroll ops.

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Drive service excellence and ensure SLAs are consistently met.

Strategic Delivery & Planning

* Establish delivery frameworks, SOPs, and best practices across the business.

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Support business planning with data-driven insights and operational forecasting.

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Identify risks and inefficiencies in delivery or internal operations and proactively address them.

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Evaluate tools, systems and platforms to support delivery and operational excellence.

Finance & Business Support

* Assist the CEO with financial operations including forecasting, budgeting and cost control.

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Support monthly reporting, revenue recognition and billing oversight.

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Contribute to Pay & Bill process improvement and system alignment.

Team Leadership

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Build and lead a high-performing delivery and ops team.

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Foster a culture of ownership, pace and accountability.

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Set and track individual and team objectives aligned with company goals.

What You’ll Bring

Essential

* 5+ years in a delivery/operations leadership role within a SaaS or tech business.

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Proven track record in managing complex onboarding or implementation projects.

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Strong background in process design and service delivery.

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Confident working cross-functionally with technical, commercial and customer-facing teams.

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Data-driven, highly organised, and able to work at pace.

Desirable

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Experience within payroll, pay & bill, or working with staffing/recruitment businesses.

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Understanding of financial operations and reporting.

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Experience supporting founders or execs with finance or operational strategy.

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Familiarity with tools such as Jira, HubSpot, Salesforce, or similar.

What We Offer

Competitive salary + performance-based incentives

Flexible / remote-first working environment

Opportunity to shape a key function in a high-growth SaaS business

Direct exposure to the CEO and leadership team

A supportive and ambitious culture with room to grow