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The Role

Overall purpose

The Reablement Officer will:

To supervise a team of Community Support Workers/Reablement Workers providing reablement support to service users in their own homes and to ensure that staff managed are meeting Essential Standards of Quality and Safety and are working in accordance with directorate policy.

Work within agreed principles and guidelines, with minimal supervision from the line manager.

Work will be carried out by following procedures, but creativity will be required where procedures do not specify all options/outcomes. Provide readily available information or assistance, dealing with issues where the outcome may not be straightforward.

Manage direct reports and have on-going responsibility for the development and provision of relevant training.

Responsibilities and accountabilities

Undertake the full range of people management activities for groups and individual Community Support Workers/Reablement Workers.

Monitor working practices and quality assurance systems providing support and guidance to Community Support Workers/Reablement Workers where necessary, within structures and guidelines.

Assist in the provision of training where required and ensure that Community Support Workers/Reablement Workers are inducted effectively, in accordance with the agreed programme.

Liaise with the Call Centre and to assist in daily and weekly programming changes for Community Support Workers/Reablement Workers as required.

Undertake first visits to service users undertaking risk assessments and establishing service users’ needs in accordance with policies and procedures: Community Support Officers/Reablement Officers will carry out assessments in conjunction with individuals, their families, carers and other professionals.

Maintain records of equipment, monitoring its allocation and ensuring adequate stocks for future use. Input and maintain records on core computer systems HOCAS, AIS, DES as required.

Be accessible for advice and guidance to Community Support Workers/Reablement Workers and providing them with feedback as appropriate.

Undertake the formal supervision management and performance development review of staff as required bringing matters to the attention of line manager as required.

Monitor on-going progress of reablement processes and provide support and guidance to Community Support Workers/Reablement Workers.

Liaise with commissioning staff as necessary in respect of agreed assessed needs, goals, and outcomes to be achieved by the service user, progress against the agreed programme and its completion.

Any other lesser or comparable duties as required relating to the particular specialised function of the team or teams

Person Specification

Must haves:

4 GCSE Level C qualifications or equivalent

Diploma in Health & Social Care level 2 or equivalent.

Principles of Community Care

Good knowledge of Care Planning process and Essential Standards of Quality and Safety.

Good knowledge of Health and Safety issues.

Good knowledge of risk assessment processes

Working as a care provider

Previous supervisory/management experience in a similar or related setting

Working as part of a team.

Ability to work independently using own initiative

Good written and verbal communication skills.

Supervision skills

Organisational and time management skills

IT skills.

Ability to fulfil the travel requirements of the post

Commitment to providing a high-quality service

Ability to pass on knowledge in an enabling way.

Ability to support and promote service user independence

Good to have:

NVQ Supervisory Level 3 or equivalent

Diploma in Health & Social Care level 3 or equivalent

Knowledge of Community Care Act.

Experience of recruitment and selection.

Implementation of quality assurance techniques

Dealing with attendance management issues

Ability to chair meetings

Ability to produce reports