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We are looking to recruit a Customer Service Advisor.

The role is paying £14.57 per hour umbrella.

You will be required to work 35 hours per week.

Job details -

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Handling inbound calls related to Council Services including Council Tax

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Assist residents with understanding their council tax bills, payments and account details. ?

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Set up and manage Direct debits, payment plans and other payment options

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Assist with Council tax related issues such as arrears, disputes and exemptions

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Ensure compliance with council policies, procedure and legal requirements

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Maintain accurate up to date record of customer interactions.

Requirements -

* Experience of answering enquiries relating to CTAX billing and recovery.

* Experience of using Revenue systems such as NEC Northgate