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Chase Taylor Recruitment are currently working with a successful and forward thinking fenestration manufacturer who are looking to employ an experienced customer service manager. The right candidate will have current or previous experience working within a similar role within the window and door industry.

The role:

* Organise repairs and remediation after our windows & doors

* Identify issues which need attention

* Gain a greater understanding of the nature of the problem and how to resolve them

* Order appropriate replacement parts

* Manage and arrange for an engineer to attend the property/site to make repairs

* Training will be given where needed

The candidate:

* Have current experience working with a customer service management within a manufacturing environment

* Experience managing a team

* Be technical minded (advantage)

* Be able to think on your feet and de-escalate issues promptly

* Have excellent communication and customer service skills

* Must currently reside in the UK

* Have excellent organisational skills

To find out more about this role, please click ‘apply’ or contact Guy at Chase Taylor Recruitment and quote reference number MM6121