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Position:
Service Coordinator

Location:
Greater Manchester

Salary:
£23k - £26k + benefits

The Company:
Engineering Company

The Role:
• Reporting to the Service Director you will be responsible for the following activities:
• Scheduling installation works
• Facilitating and scheduling service visits and communicating with clients and staff to ensure visits are successful
• Completing after visit functions to ensure reporting and invoicing is delivered in a timely manner
• Ensure that Service Engineers have sufficient supplies and are correctly qualified to perform the service visits safely
• Answering customers’ questions and liaising with Production, Technical & Aftercare teams so requests are processed efficiently.
• Creating and issuing Risk and Method Statements (RAMS)

Requirements:
• Must have experience in a Sales Administration role, ideally within a manufacturing or engineering organisation
• You should have proven experience within a similar service role, taking responsibility for the customer within the company
• Experience in working with a CRM system
• Self-motivated with the ability to use own initiative
• Able to work to tight deadlines
• Excellent attention to detail
• Well organised with working with a calendar booking system
• Customer focused and wanting to solve customer problems