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Membership Administrator
Home Based

About Us

First Milk is a wholly British farmer-owned dairy co-operative with a vision to create value for members by delivering long-term prosperity in the form of success, profitability, security and wellbeing.

Owned by the family farms that supply us with milk and invest capital in the business, we produce award-winning cheddar, regional cheeses and dairy ingredients, as well as marketing fresh raw milk to many other UK dairy processors.

We work together as one team, with a relentless focus on efficiency and quality, to deliver competitive total returns to our farmer members. We put customers at the heart of our business, creating value through strong, long-term partnerships.

We’re currently looking for a Membership Administrator on a full-time, permanent basis who will become the first point of contact within the membership team for First Milk members, ensuring their needs are met promptly and efficiently.

The Benefits

- Salary up to of £28,000 per annum
- Bonus
- Life insurance
- 34 days’ holiday including public Bank Holidays
- Pension
- Home Working Allowance

This is an excellent opportunity for someone who thrives in a remote working environment, is resilient and is skilled at handling customer inquiries in a personable and professional manner.

You’ll discover a team that’s like a finely aged cheddar - strong, supportive and full of character - who celebrate their successes and empower each other to achieve their best each day.

What’s more, we will ensure that you’re equipped with everything you need to grow and excel in your role, including ample well-being support and professional development opportunities.

The Role

As a Membership Administrator, you will be the first point of contact for all member enquiries ensuring their needs are met promptly and efficiently.

Additionally, you will:

- Calculate, process and check calculations and payments made to members.
- Admin of Farm Assurance accounts and compliance
- Act on queries linked to milk quality
- Maintain the company’s database and provide weekly and monthly reports
- Issue mailings and communications
- Collaborate with internal and external stakeholders

About You

To be considered as our Membership Administrator, you will need to have:

- Solid previous experience in an administration or a similar role
- Ability to be flexible and able to adapt to several typical administrative responsibilities
- Remote working experience: Comfortable working autonomously, managing your time effectively, and staying motivated in a home-based role
- Good MS Office skills
- Exceptional customer service skills, with the ability to engage and communicate effectively with a diverse range of people, including farmers and rural communities.
- Ability to take ownership of tasks and ensure they are completed to the highest standard without constant supervision.
- Willingness to attend team meetings a few times per year
- Background in or familiarity with the dairy sector or farming is a bonus but not essential.

If you are a resilient, organised, and customer-focused individual with a strong administrative background, we would love to hear from you! Apply today to join a growing team and help us provide exceptional service to our valued members.

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Closing date for applications: Friday 20 December 2024

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency