Login to Apply

E-Billing Supervisor – Finance – Legal Firm

Law Firm. Hybrid working (1 or 2 days per week in Leeds centre Office)

The Company

Our client is a global leading Law Firm with offices around the world.

Salary and Benefits: c£40k plus Bonus and a host of benefits and hybrid remote working:

* Comprehensive health coverage (medical, dental and optical)

* Competitive vacation packages

* Educational assistance and professional development programmes

* Savings or pension plan

* Life insurance

* Travel insurance

* Global mental wellness programme

* Sports clubs and social events

About the Role

The eBilling team consists of 9 eBilling specialists, one on-boarding coordinator and five eBilling Administrators. The E-Billing Supervisor reports to E-Billing & External Fee Rates Manager and will be responsible for the supervision of the team. Primary responsibilities include:

* Direct supervision of the 9 strong e-billing team including distribution of workload, training and development and ensuring the team provides a superior level of customer service

* Thorough analysis of team's performance reviews, feedback and action planning aiming for continuous Improvements

* Continue to develop the teams skills and knowledge so they meet SLA targets and their yearly SMART objectives.

* Work with the team to ensure invoices are uploaded in a timely manner and be aware of any client billing requirements

* Continuous and ongoing improvement of the current E-Billing processes by introducing improvements and efficiencies to the current workflows

* Being the point of contact for escalations for the team and ensuring the queries are handled correctly and promptly through to appropriate resolution

* The ability to challenge key stakeholders both internal and external and build and maintain strong working relationships

EXPERIENCE

What You Bring

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

* Prior E-Billing or Billing knowledge is desired including supervisory experience

* Excellent communication skills

* Accounts department experience including reconciliation experience

* Good IT skills and experience on financial applications. General technological awareness

* Process documentation, review and development

* Strong query resolution skills and excellent data input skills with first time accuracy

* Experience of working in a multi-currency environment (preferred but not essential)

* Experience of working in a shared service environment (preferred but not essential)

* Competent Excel and Word user

* Self-motivated, pro-active and driven to improve at all times

* A team player, capable of working together towards a common target

* Deliver a 'can do' and proactive approach at all times