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Are you passionate about providing exceptional customer experiences?

Have you worked in a call centre ?

Do you enjoy helping others and resolving issues with a smile?

Do you live in Tamworth or on the outskirts and have access to your own transport?

Our client based in Tamworth is seeking a friendly, enthusiastic, and customer-focused individual to join their friendly Call Centre.

As a Call Centre Customer Service Representative, you will be the first point of contact for customers, handling inbound calls, emails, and chats.

Call Centre Customer Service Representative Responsibilities:

Providing timely and effective resolutions to customer enquiries and issues.

Maintaining accurate customer records of customer interactions and issues

Answer all inbound calls in a professional and timely manner.

Ensure customer orders are submitted accurately.

Internal liaison with different departments.

Call Centre Customer Service Representative Requirements:

A positive attitude and a passion for delivering exceptional customer service

Strong empathy and excellent customer service skills

Ability to work independently and as part of a team

Excellent IT skills

Excellent communication, listening, and problem-solving skills

What is offered for the Customer Service Representative Requirements:

Ongoing training and development opportunities to enhance your skills and knowledge

A dynamic, fast-paced environment with a diverse team of dedicated professionals

An immediate start

Hybrid working after a 12-week training period

20 days holiday plus bank holidays

Weekly pay whilst temping

Pension

Parking

Due to the high volume of applications, we regret that we are unable to respond to each applicant individually. If you have not heard back from us within 48 hours, please assume your application has been unsuccessful. However, rest assured that we carefully review every CV, and if another suitable opportunity arises in the future, we will be in touch. Thank you for your understanding.

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