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Description

Do you thrive in a fast-paced environment and enjoy delivering exceptional customer service? Are you looking for a role where you can make a direct impact on both customer satisfaction and business growth?

If so, a leading supplier to the civil engineering and utilities industries is looking for a passionate and proactive Customer Service Executive to join their dynamic team.

About the Role:

We are seeking a Customer Service Executive who can deliver world-class customer care. You will be responsible for processing orders, responding to customer inquiries, resolving issues, and finding opportunities to upsell. This role is perfect for someone who enjoys problem-solving, building relationships, and ensuring that customers have a seamless experience.

What’s in it for you?

* Training Opportunities: Both internal and external courses to enhance your skills.
Fast-Paced Environment: Thrive in a role where no two days are the same, and you’re always focused on delivering fast and accurate results.

* Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers.

* Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised.

* Career Growth: Grow in a business that provides both internal and external training to help you develop and progress.

A little about the company:

They are a leading civil engineering supplier established in 2008, serving clients across utilities, telecoms, highways, rail, and civils industries across the UK. With a £40 million turnover and 100 staff, we continue to grow and innovate. Their new headquarters in Leeds will be a state-of-the-art facility, providing an exciting working environment for our team.

Key Responsibilities:

* Process customer orders using Sage, ensuring accuracy and timeliness.

* Proactively chase deliveries and liaise with customers on estimated delivery times.

* Identify opportunities for upselling and cross-selling to increase order value.

* Innovate and improve systems to consistently achieve 100% customer satisfaction and WOW experiences.

* Coordinate demo fleet, special orders, and service issues, ensuring timely follow-up.

* Manage returns, credits, replacements, and customer complaints with efficiency and care.

Requirements

What we’re looking for:

* Strong customer service skills with experience in order processing and problem-solving.

* Familiarity with Sage or similar internal systems is a plus.

* Ability to upsell and cross-sell, enhancing customer value.

* Quick response time and ability to thrive in a fast-paced environment.

* A team player with a commitment to punctuality, reliability, and protecting brand integrity

Benefits

* Salary: 28,000 - £30,000

* raining Opportunities: Both internal and external courses to enhance your skills.
Fast-Paced Environment: Thrive in a role where no two days are the same, and you’re always focused on delivering fast and accurate results.

* Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers.

* Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised.

* Career Growth: Grow in a business that provides both internal and external training to help you develop and progress