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AV Engineer (£40,000 - £50,000 + OT + Benefits)

Excellent opportunity for an Experienced AV Service and Installation Engineer to join this leading Audio-Visual Home Automation provider.

On-site support to clients, including troubleshooting, fault finding and issue resolution of technology control solutions in the high-end residential sector

Main Duties

Manage service tickets taking ownership of the issue until the point of completion
Ensuring timely updates with detailed and accurate information
Attend call outs arriving promptly, in a presentable manner.
Trouble shooting of client issues and escalation to internal or 3rd party resources as required
Completion of Service owned upgrade projects
Provide progress update to the client before leaving the property and demonstrate issue resolution where possible
Participate in weekly ticket and monthly service reviews
Support and installation of technology control solutions into the high-end residential sector
Experience of working with Crestron, Lutron, Control 4, Rako etc beneficial
Client facing position, working closely with clients and team members