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Role: Bathroom technical support - Slough

About them:

Our client is a bespoke manufacturer of high-end luxury bathrooms & tap manufacturer, with bespoke products that are renowned for their quality they have turned from a small family business to a multimillion-pound company. Due to the growth, they are seeking a Bathroom technical support to help resolve customer enquiries as well is internal support to the sales team on technical matters.

The successful Bathroom technical support will be:

Bathroom technical support will be responsible for helping both customers and internal staff with technical difficulties on plumbing related products such as Taps and sinks
Bathroom technical support will be in charge of ensuring all customer issues are resolved with professional knowledge.
Bathroom technical support will be leasing with other teams such as the sales team and external installers, making sure they understand how to resolve any issues that may come up
Bathroom technical support will be having to use excel and Microsoft software's to log re occurring issues and how they were resolved
Bathroom technical support is also in charge of talking to external plumbers ensuring that the high-end bathroom products are installed correctly. Providing a good brand image
To be successful as the Bathroom technical support advisor you will need;

Bathroom technical support will need to have excellent knowledge of taps, sinks, showers and general plumbing. Ideally coming from a plumbing background or having prior experience in a Bathroom, Sink/bath showroom
Bathroom technical support must be personable over the phone and be able to clearly communicate how to resolve issues
Bathroom technical support needs to be located within a commutable distance to slough
Bathroom technical support with good computer literacy skills is advantageous
Bathroom technical support must have good time management to ensure they are able to keep track of multiple on-going issues.Salary and details

£30,000 - £35,000 basic salary
09:00 - 17:00 Monday - Friday
28 days holiday including bank holiday
Time off for Christmas and new year
Great opportunity to grow with the business into a technical manager role

Please contact Rhys from Tech-people on (phone number removed) the specialist recruitment agency within construction, M&E and HVAC.

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