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Our client, an award-winning telecoms company are seeking an experienced Telecom Billing Team Manager, you will lead the Telecom and Mobile Billing Operations, ensuring accuracy, efficiency, and compliance. You’ll manage a dynamic team of six, comprising three billing specialists and three administrative support staff. Your primary tool will be the aBillity billing platform. Key Responsibilities
1. Billing Operations Management:
* Oversee the end-to-end Telecom billing process using aBillity.
* Ensure timely and accurate invoice generation for all services.
* Maintain data in the billing system tailored to business needs.
* Monitor customer usage and alerting procedures.
* Manage CDR imports for all billing suppliers.
2. Team Leadership:
* Lead and mentor a team of 6 billing specialists.
* Provide training on billing processes and the aBillity platform.
* Foster a collaborative and high-performance team environment.
* Collaborate with Finance and Credit Control to streamline processes.
3. Data Analysis and Reporting:
* Analyse billing data to identify trends and discrepancies.
* Generate regular and ad-hoc reports for management and stakeholders.
* Prepare monthly reports and enhance reporting methodologies.
* Produce dealer and staff commissions reports.
3. Customer Support:
* Address and resolve customer billing inquiries promptly.
* Collaborate with sales and support teams for a seamless billing experience.
* Maintain high levels of customer satisfaction through effective communication.
* Liaise with Credit Control to address outstanding issues.
4. Compliance and Audit:
* Ensure compliance with industry regulations and company policies.
* Implement billing controls to prevent errors and fraud.
* Review existing processes to standardize, simplify, and automate.
Required Skills and Abilities:
* Telecoms/telecommunications industry experience – essential
* Team management experience within billing– essential
* Knowledge of aBillity billing system is desirable.
* Able to get to Stamford Hill on a daily basis
Compensation:
* Salary: £45,000 - £55,000
* After probation you will be entitled to private healthcare, heavy discount on mobile phones and products
* A variety of options on holiday entitlement
* 9.30 – 6 pm or 9.00 – 5.30 pm Monday to Friday
* Extensive career progression
* Free parking