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Front of House Supervisor

Odiham

£28,000

Would you like to work for a unique and prestigious establishment nestled within the Hampshire Countryside? Do you have 4* or 5* hospitality experience in a customer facing position? If so, then we are seeking an experienced and personable individual who will play a critical role in maintaining the smooth day-to-day operations. This includes overseeing staff, coordinating service across departments, and ensuring that all members receive outstanding experiences, putting in place SOP.

Operational Management

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* Supervise the daily operations

* Putting in place standard operating procedures and service processes

* Ensure smooth coordination between departments (front-of-house, kitchen, cleaners, etc.)

* Oversee opening and closing procedures, ensuring all areas are prepared and presentable.

* Maintain and enforce policies, standards, and health & safety regulations.

Staff Supervision

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* Lead, motivate, and manage staff to deliver outstanding member service.

* Assign duties and shifts, always ensuring appropriate staff coverage.

* Provide on-the-job training and support to ensure staff are performing to high standards.

* Conduct regular performance evaluations and provide feedback to staff.

Member Relations

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* Foster positive relationships with club members, addressing any concerns or special requests.

* Ensure that all members and guests are greeted warmly and attended to promptly.

* Respond to member complaints and resolve issues in a professional and timely manner.

* Coordinate with the founder and membership team on member feedback and suggestions for service improvements.

Event Management

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* Assist in the planning and execution of private events, dinners, and functions.

* Work closely with the Membership & Events coordinators to ensure all member events run smoothly.

* Supervise set-up and break-down of events, ensuring quality control and adherence to timelines

The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a keen eye for detail. Previous 4* or 5* hospitality experience a must along with a proactive approach to setting high standards.

If you are looking to add value to a luxury environment and are passionate about customer care, then please apply today