Login to Apply

Helpdesk Coordinator - Livingston

Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site
Salary: Up to £26,000

Join a Team That Values You!

Are you an experienced Helpdesk Coordinator or a customer service professional looking to take the next step in your career within Facilities Management? This is your opportunity to be part of a company that truly prioritises employee well being and fosters a supportive, positive work environment.

What You'll Be Doing:

Be the first point of contact for all incoming queries, delivering professional and friendly support.
Log, track, and manage help desk requests to ensure efficient resolution.
Schedule engineers and contractors, keeping clients informed throughout the process.
Work closely with clients, contractors, and internal teams to ensure seamless service delivery.
Assist with reports, quotations, and admin tasks to keep operations running smoothly.

What You'll Bring:

Experience in an FM help desk or FM customer service role.
Comfortable using IT systems, Microsoft Office, and Teams.
Strong communication skills, both written and verbal.
A proactive, detail-oriented mindset, thriving in a fast-paced environment.

What's in it for you:

Salary - paying up to £26,500.
Holidays - 28 days
Enhanced Pension
Company incentives / bonus
Supportive team culture - be part of a workplace that values and encourages growth.
Career progression opportunities within Facilities Management.
Hard work is appreciated and rewarded!If you're looking for a role where your skills make a difference - get in touch today for a confidential chat