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Location: London 
Hours: 40 hours between 7:30am to 4:30pm, 8:30am to 5:30pm or 9:30am to 6:30pm (Monday to Friday)
 
Who are we?

The General Manager is responsible for overseeing the efficient operations, sales growth, and profitability of the XCHG fora dynamic co-working and events venue.

The General manager will drive commercial sales, maintain in health and safety standards, train their team to meet and maintain quality standards, and manage the process of repairs quotes and supplier approvals. 

A key part of driving revenue is creating a service led hospitality to ensure each customer feels valued for the service / product they use. Where opportunities for growth are identified, the General Manager will have responsibility to work with the Ops Exec to monetise this.

This role involves a blend of strategic leadership, hospitality and operations management, sales negotiations and initiatives, health and safety compliance, and a strong focus on training and quality assurance.

Ultimately, the General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders.

If you have a passion for making a difference, come and join our team
 
What are our values?

Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.

The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.

Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. 
 
We want someone exceptional who can deliver the following key responsibilities: 
 
P&L Responsibility 

To exceed the monthly budget every month. 
Driving and sustaining the maximum revenue from the centres in the territory.
Using all existing products and services to drive and sustain this revenue. 
Develop new products and services as appropriate.
Use all days of the week to drive this revenue.
Have good personal relations with the desk agents in national brokers and channel partners.
Configure the centre to generate and sustain the maximum revenue.
Configure the centre to reduce the rates bill.
Monitor and control expenses to ensure financial objectives are met.
Identify inefficiencies preventing sales growth, and work with various stakeholders across NewFlex to unblock this. 

Operations

Develop and execute promotional campaigns to drive awareness and engagement with the venue.
Build relationships with key stakeholders, corporate clients, and community organizations.
Attend & host networking events to build awareness off the XCHG brand & continue to grow its membership & meeting room sales. 
Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.
Identify and pursue new business opportunities, partnerships, and customers.
Nurture and maintain relationships with key customers, corporate accounts, and brokers.
Monitor and analyse market trends to adapt sales strategies accordingly.

Marketing

Prepare local marketing campaigns which conform to corporate identity guidelines. 
Work with the product & marketing & community team to attract and retain members, secure event bookings, and increase foot traffic.
Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media.
 
People Management

Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting.
Foster a collaborative and goal-oriented team environment.
Responsible for recruiting employees and performance managing underperformance and misconduct. 

Client Reporting

Budgeting, forecasting and client reporting.
Client handling as required by the business

Repairs and Supplier Management 

Identify repairs and maintenance needs.
Drive down costs and increase speed and quality by using compliant local approved suppliers where possible.
Approve and manage supplier relationships

Policies and Procedures

Ensuring that all existing and new policies, procedures and processes are used every day. Propose areas for improvement as appropriate.
Ensure that ESG policies are implemented as appropriate.

Health & Safety

To have an understanding and work to policies relating to statutory H&S obligations 
Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
Regularly inspect facilities to maintain health and safety standards.
Promptly report and address any health and safety issues or violations.

Other

Commission and manage small repairs and fit-out as required.
Find new buildings which become new centres.
Launch new centres within the territory.
 
Training

Complete all mandatory training modules annually: -

Anti-Bribery 
Health & Safety Induction
Code of Conduct 
Legionella
Cyber Security 
Modern Slavery
Ergowize
Fire Safety Essentials
Fraud Prevention
Money Laundering
Unconscious Bias
Whistleblowing
General Data Protection Regulation
 
Stakeholders

Clients
Prospects
Customers
Colleagues in all departments 
Newable Group
 
Qualities

Embraces change. 
Can do attitude.
Decisive.
Hard working.
Ambitious.
Enjoys winning.
Calm under pressure.
Self-starter.
Problem solver / Analytical mindset
Driven
Entrepreneurial mindset
 
Knowledge/Experience

Confident user of Microsoft Office 365 (Word, Excel and Outlook)
Management experience
Hospitality, conference and banqueting background.
Events & workspace experience 
Demonstrable experience of managing a P&L, in a customer facing multi-site business
 
Key skills/behaviours required for this role:

 Essential:

Stature befitting the ambassador for NewFlex in the territory and with stakeholders.
Proven driver of revenue in multiple situations.
Proven Commercial success.
Makes good things happen quickly.
Strong communicator, influencer and negotiator.
Experienced manager and coach of people.
Proven attention to detail.
Experience of planning and forecasting.
Customer service focused
Effective networker

Desirable

Inquisitive and knowledgeable about the wider business environment
 
Qualifications

Minimum Grade C in English and Math’s (or equivalent)
Graduate or further education
 
What will we offer you?

Up to £45,000 per annum
33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days 
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Eye Tests
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
 
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early application.

REF-(Apply online only)