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Rent Support Officer

Manchester, Greater Manchester

Salary: £31,500 Pa

Contract Type: Permanent

Hours: 35 hours per week, Monday – Friday agile working arrangements in place (we're open to suggestion on the working hours and are happy to consider flexible job requirements further as part of your application)

Closing date: 26th November 29024

Interview date: TBC

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.

We’re looking for a Rents Support Officer to ensure the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers.

You’ll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this you’ll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation.

We’re looking for those that can champion, promote, and adhere to our Customer Service Standards working with all relevant teams to ensure the delivery of a customer focused service thereby attaining excellent performance standards and outcomes.

We need people who are / have:

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Experience in a similar role

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Knowledge of social housing, housing legislation and welfare benefits

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Experience of implementing arrears recovery procedures and of enforcing tenancy conditions

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Good IT abilities including Microsoft Office 365

A valid driving license, access to own vehicle, full MOT with insurance for business use is required for the role.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us, make a difference, we’d love to hear from you.

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