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£25,000 - £27,000 (DOE)

* Based in Chessington

* 25 days holiday + bank holidays

* Monday – Friday, 9am – 5pm

* End of year bonus

This position is focused on managing customer communications and provide a high quality of customer service. Efficiently manage general administrative tasks, updating customer accounts and dealing with correspondence.

Job description:

* Liaising with customers, always be polite and professional

* Handling queries as quickly and efficiently as possible without making them feel rushed

* All telephone calls are priority and should be answered as quickly as possible

* Ensuring there is adequate phone cover when leaving the workstation for any reason

* Ensure that all requests from the customer are actioned accurately and sufficiently

* Raising awareness of repetitive complaints or potential problems, with the Supervisor

* Inputting cheque and deposit payments into the system and producing recovery files

* Work across other sections within Operations where required

* Raise awareness of repetitive complaints or potential problems to help solve issues

* Be aware of and aim to meet the department’s targets

Person specification:

* Previous experience of working in a call centre or in a customer facing role is preferred

* A commitment to providing good customer service

* Excellent telephone manner

* Strong written and oral communication skills

* Attention to detail

* Patient and tactful

* Enthusiastic team player

* Strong IT skills

* The ability to enter information and supply information quickly and accurately

* Good numeric skills and capable of multi-tasking

Additional information:

* Medical Insurance

* Life assurance

* Birthday vouchers, length of service awards, product give-aways, and employee appreciation days

* Employee Assistance Program

* Pension Scheme

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer