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We are looking for an experienced part time Retail Sales Assistant to work on a permanent basis, to join our established and developing client in Banbury. Your primary role will be to provide excellent customer care for customers coming into the shop. The hours of work will be two days in the week and every Saturday.

As Retail Sales Advisor, you will be responsible for:

Fully participating in all aspects of the store operation from front end counter sales to warehousing, stock management, compliance and cleaning
Working face to face with customers to help with enquires and sales
Providing accurate and appropriate advice, guidance and technical details on product selection to ensure that our customers buy the best and relevant products to meet their needs
Processing cash and card payments and refunds in line with company procedures
Providing excellent after sales service by following up on orders, ensuring orders are fulfilled as expected, delivery targets met and customers informed of any delays in advance
Dealing with customer complaints positively and promptly
Assisting with in-store visual merchandising
Stocking the retail space with merchandise
Ensuring all displays are kept in a clean and attractive condition and products are labelled and priced correctly
Goods in and external deliveries
Participating in training and learning activities to ensure the continued development of skills, product awareness and knowledge, and to ensure safe working practices are operatedSkills/experience required for the Retail Sales Advisor:

Previous experience in a customer facing sales role
Excellent English, both spoken and written
Strong interpersonal skills with excellent communication and listening skills
Genuine desire to deliver first-class customer service
Ability to learn and discuss our product range with a customer
IT literate and proficient in Microsoft Office applications, such as Word and Excel
Patient, forward thinking and proactive attitude
Diligence and attention to detail
Availability to work weekends and Bank Holidays on a rotational basisThis role involves manual handling (lifting, moving and carrying boxed stock and furniture) and the use of ladders, on a regular basis.

Benefits:

£Competitive
Employee discount on company products
Access to employee benefits platform including discounts and offers on hundreds of retail and leisure activities, online learning courses and Employee Assistance Programme (EAP)
29 days holiday (including bank holidays) increasing with length of service (pro-rata)
Auto-enrolment pension scheme
On-site parking
Vocational training opportunities