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Job Description:

The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.
Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.
Support the Account Management function in managing client relations. Learn and understand our clients’ businesses and what drives them. Work with Account Managers to support identification of new opportunities that benefit all parties. Provide support to Account Managers through reporting, KPI and trend analysis. Work with Account Managers to drive the effectiveness of business processes which underpin performance on our contracts, assisting with commercial initiatives and continuous improvement projects across various business functions.
This is a dynamic and rewarding role. You will work to deliver excellent customer experiences with a focus towards commercial aspects of contract management; you will need to be flexible and open to change. A development pathway to becoming an Account Manager will be provided with training and opportunities to grow and learn within a commercial client facing world.

Main Duties and Responsibilities:

- Provide support to the Account Management function to maintain and broaden commercial and account relationships with clients

- Provide administrative support to Account Managers

- Support Account Managers in the delivery of key account plans and strategic goals

- Support in the resolution of client escalations

- Support Account Managers in delivering an excellent customer experience

If required

- Represent TVS SCS in interfaces with the client if required

- Maintain effective action logs to manage multiple priorities

- Support the maintenance of client reports

- Occasional liaison with the client accounting team to support the planning and forecasting process

- Contribute ideas to develop marketing and growth strategies

- Identify and attend industry and networking events to grow network

- Support in identifying new potential ideas to grow our pipeline

- Build and maintain strong relationships with internal stakeholders within TVS SCS

- Develop industry insights and knowledge

If required:

- Maintain monthly contract performance dashboards with the Account Manager

- Provide holiday and absence cover

- Attend client entertainment events

- Support in on-time client payment in line with contracted terms

Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations, international travel may be required from time to time. Depending on experience and growth within the role, you may be asked to act as a principal manager of the relationship with the client’s management team for smaller-scale contracts, providing you with a step to becoming an Account Manager.

Knowledge, Skills, Qualifications and Experience:

Essential

- Energetic and enthusiastic to create change

- Determined, empathetic and persuasive

- Pragmatic and quick to respond to challenges

- Willingness to learn

- Goal driven and focused

- Strong interpersonal skills

- Analytical and numerate

- Influencing and questioning skills

- Excellent verbal and written communication skills

- Applicants must have a valid driving license

Preferred

- Experience in a commercial environment

- Able to provide innovative and well thought out solutions

- Support in the delivery of performance and financial targets, including budgetary cost control

- Commercial, purchasing, supply chain and/or operational background

- An understanding of the Beverage or Hospitality sectors

- Proposal and presentation skills

- Direct first-hand experience of dealing with clients

- Educated to degree level or similar

To be successful in this role you will need to be able to think creatively, maintain an optimistic and positive approach and be ready to learn. This is a client facing position so you will also need to have strong interpersonal skills and/or a willingness to learn these techniques.

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

* Competitive Salary and pension scheme with life assurance

* 25 Days Holiday (plus 8 statutory Bank Holidays)

* Holiday buy-back scheme (5 additional days available)

* Employee Assistance Programme supporting wellness with immediate access to:

1. GP consultation and second opinions

2. Mental health support

3. Financial and Legal support

4. Wellbeing and healthy living support

* Employee referral scheme with financial reward

* Cycle to work scheme

* Professional Membership and Study Sponsorship

* Pass scheme (£100 to undertake training of your choice)

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer