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Head of Neighbourhoods

Salary: £75,000

Manchester

Full Time, Permanent

Closing Date: Midnight Monday 11 November

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We own and manage over 12,000 homes in central, south and east Manchester.

We have one vision

To create inclusive, connected and sustainable places where people can thrive and live well.

We have one purpose

To provide good quality homes, great services and real opportunities for our customers and communities.

We are more than just a landlord

We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Are you experienced within Neighbourhood Management / Income Collection /Environmental Services.

Do you have substantial knowledge of successfully managing neighbourhoods and tenancy management, with a strong track record in customer satisfaction.

If you are a current senior manager in these areas or are an experienced manager ready to take the next step to accelerate your career we want to hear from you.

As the Head of Neighbourhoods, you will lead and inspire your team to deliver an excellent service for our customers, driving and embedding a high performance culture across our neighbourhood services, income collection and environmental services. You will focus the team to improve customer experience, with an emphasis on understanding our customers and their needs and delivering services right first time.

What we’re looking for:

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Experienced in the delivery of excellent customer focused housing management and related services and compliance with relevant financial, legal and statutory requirements.

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Educated to Degree level or relevant equivalent experience and evidence of and commitment to continual professional and management development, including a relevant professional housing qualification e.g. CIH or willingness to work towards.

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Experience of leading, managing, developing and empowering colleagues at all levels in a changing environment.

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Strategic thinker who delivers on plans with experience of formulating, implementing and reviewing strategies, policy and processes.

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Professional, driven, with excellent communication skills and ability to influence stakeholders and key partners.

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Solid track record of driving improvements in and across teams to achieve targets and outcomes, fostering a performance culture

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Strong financial and budget management and forecasting skills to deliver quality services that demonstrate Value for Money.

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Experience of delivering quality work to fixed timescales and ability to prioritise competing tasks.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity