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Hospitality Manager (Care Home)

Location: Great Yarmouth, Norfolk

Pay: £30,000 per year

Type: Permanent

Shift: Days

About the Role
The Hospitality Manager will bring strong people management and communication skills to deliver an outstanding experience for residents. This role encompasses overseeing all hospitality operations, including a ‘healthy living’ food service, an engaging activities programme, and maintaining high standards in housekeeping and maintenance.

Candidates should have proven experience in a similar role within a care home, hotel, or hospitality setting, with knowledge of relevant legislation, such as employment and health and safety laws. This is an opportunity to join a warm, family-oriented care home and make a real difference.

Reports to:
Homes Manager / Regional Hospitality & Lifestyle Manager

Key Duties and Responsibilities

Create a caring service experience that reflects the values of compassion, empathy, and transparency.
Foster a positive work environment that encourages teamwork, growth, and exceptional service.
Strive to exceed residents' expectations, delivering high-quality experiences in all interactions.
Oversee food service operations, collaborating closely with the chef to ensure meals are timely and of high quality.
Develop engaging activities tailored to residents’ interests, enhancing their enjoyment and well-being.
Maintain a warm first impression and uphold high cleanliness standards across the facility.
Address maintenance issues promptly to keep the care home in excellent condition.
Manage the hospitality budget, meeting revenue targets and controlling costs.Benefits

Comprehensive induction and training programme.
Career development and progression opportunities.
Access to an Employee Assistance Programme.
Blue Light Card Scheme – enrolment fee covered, providing discounts on holidays, days out, and over 15,000 national brands.
Full DBS disclosure provided.Skills and Attributes

Previous experience in hospitality, preferably some hotel experience.
Excellent communication, motivational, and interpersonal skills.
A genuine interest in engaging with residents and families regularly.
Strong organisational skills and reliable time management.
This role requires a hands-on approach. The ideal candidate will have a natural warmth, a passion for caring for others, and a personal commitment to delivering excellent hospitality.For more information, please call Emma Brown at Minerva Recruitment (phone number removed) option 2