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Full-Time Customer Service Advisor

Job Title: Customer Service Advisor
Salary: £11.55ph
Location: Ringwood
Shifts: Wednesday to Sunday every week (Saturday and Sunday mandatory)
Working Hours: 8.5-hour shifts between 9:30am and 6:00pm

If you're an experienced, service-focused Customer Service Advisor looking for an exciting opportunity, this role could be for you!

What You'll Be Doing:

Handling incoming customer queries across multiple contact channels
Addressing escalated queries and ensuring timely resolution
Representing the company brand through all customer communications
Managing customer accounts
Taking ownership of customer journeys, resolving cases with personalised solutions
Acting as the first point of contact for complaints and escalating them as needed
Providing accurate, up-to-date advice and information to customersWhat We're Looking For:

Previous customer service or call centre experience preferred
Proven ability to deliver high-level customer care
Resilience under pressure and the ability to tackle challenges head-on
Excellent communication skills with internal and external stakeholders
Ability to engage with customers via phone, email, and social media
Self-motivated and proactiveWhy Work with Us?

Sociable and fun team environment
50% discount on monthly and quarterly bus tickets
Pension scheme
Eye test vouchers and discounts
Discounted gym memberships
Involvement in local charities and fundraising events
Recommend a friend scheme with rewards up to £500
Apprenticeship and career progression opportunities
Recognition and reward schemes with Love to Shop vouchers
Free car parking
Weekly dress-down days
Free fruit
Cycle to work schemeINDCP