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Operations Manager

Location – across all services

Salary: £55-60k pa

Our values reflect us all and they’re the beating heart of everything we aspire to be.

They set out our culture, the way we behave and the way we do things.

Our values…

Change perceptions. See the world through the eyes of the people we support and mold the world around them
Take a different outlook. Be confident to use our wealth of experience and knowledge to look at unique situations differently
Be nice, kind, patient, resourceful, open minded, resilient and forgiving
Understand why situations occur. We take an evidence-based approach to why behaviour occurs and how to respond appropriately.
Everyone’s opinions matter. We value every individual as part of the team, and they are key to the success of the people we support and the organisation
We operate seven apartment-based care homes located in Castleford, Garforth, Snaith, Bradford, Roundhay, Pudsey and Rastrick. Each of our homes provides supportive accommodation for 6-9 individuals within their own homely flat-based settings. As we prepare to launch our brand new service in Rastrick, scheduled to open early 2025, we are seeking experienced, dedicated, and motivated individuals to join our team. The services are yet to be inspected by CQC, so we’re looking for someone with a proven track record in operational management and achieving great outcomes (Good or better CQC ratings under your belt is a big plus!).

You’ll be supported every step of the way by a brilliant team.

Role Overview

Reporting to the Director of Operations you’ll work alongside a group of managers ensuring consistent and reliable care across your allocated services. 
You will be accountable for the operational delivery of a number of services, coaching and providing regular feedback through good governance, audits and data analysis. 
You will be familiar with budgeting, maintaining financial performance and seeking opportunities for growth. 
You’ll be passionate about supporting adults with lots of different needs such as learning disabilities, autism and mental health. processes are in place and adhered to in line with the requirements of the regulator.
Your Responsibilities:

Person-led Care

You will work alongside the people we support and our colleagues to build positive relationships that enable people to take positive risks or have their say about the support they receive as well as develop skills on a practical or personal level. 
In addition to this you may deliver personal care to people where and if required in a person-centred way that is always respectful and dignified. You will role model best practice while doing so.
As the Operations Manager you will be responsible for the delivery of effective and efficient personalised services for people, ensuring systems, processes and practices are in place and reported to keep people safeguarded from abuse.
Working with external stakeholders and internal support functions to learn from the past and reflect on new ways of working to reduce future incidents and build positive relationships to achieve good outcomes for the people we support through regular meetings and the completion of annual reports, questionnaires, and relevant documentation in line with the registration and contract compliance.
Great Planning & Leadership

You will work with the team to lead a culture that reflects our values and supports our colleagues and the people we support to further develop their skills and satisfies all legislative requirements and company standards via training and supervision targets being achieved monthly. 
You will ensure all risks to people supported are continually assessed, their safety monitored and managed, and they are supported to stay safe as well as monitor people’s care and treatment and act proactively on outcomes through completing monthly Quality Assessment Audits to ensure processes are in place and adhered to in line with the requirements of the regulator.
You will work to ensure information is collated and recorded in line with our Quality Assessment System and regulatory requirements. 
Manage the appropriate maintenance of records and personal information in line with GDPR and to the standards required by Information Governance. 
You will ensure that all policies and procedures related to the running of all services under your responsibility are adhered to and that performance that falls outside of our expectations is managed with swift remedial action using the expertise available within the group to performance manage anyone who fails to meet expectations or objectives relevant to their role and job description. 
Support the disciplinary and grievance process by leading on and assisting in investigations and chairing formal meetings as required, following company policy and statutory requirements.
Deliver Great Standards

You’ll work to ensure you follow guidelines, strategies and procedures as set out in our policies to allow people to receive consistent and reliable care. 
You will ensure that all services across your area of responsibility are operating in alignment with company standards, policies and procedures and legislative frameworks such as Health and Social Care Act 2012 and Health and Safety at work act 1974 to provide the highest standards of support and be proactive in identifying any areas of non-compliance and reporting this within the required time frames. 
You will develop comprehensive and time-bound action plans to address these where required. Using our Quality Framework to foster a culture of continuous quality improvements and assurance across all homes within your responsibility, whilst embedding a framework that encourages ownership and accountability and promotes innovation and problem-solving. 
Alongside your team you will be proactive in managing recruitment requirements across all homes under your responsibility to ensure we provide opportunities to support equality and diversity in the workplace in line with policy.
You will work with managers to ensure colleagues adhere to the GCSS Codes of Practice and rules, policies and procedures contained in our colleague handbook & QCS and challenge appropriately where values or behaviours fall short of expectations.  
Work as a team

As a team you will take part in the senior on-call system to provide out-of-hours support and guidance to our colleagues and report instances that require action via notifications or safeguarding reports.
You will participate in regular review meetings, and senior management meetings as well as undertake such duties and responsibilities reasonably consistent with the role as may be required from time to time by the Director of Operations to support the needs of the business.
You will work alongside our expert functions to deliver on key outcomes in relation to Finance, People and Quality.
Professional Boundaries and Communication

You will ensure communication is effective, respectful, professional, and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to.
You will always conduct yourself in a professional manner and act as a brand ambassador, reporting in line with our procedures things that are of concern in an open and transparent way that supports the representations and growth of The Bridge.
You will create a culture across the services you are responsible for that respects the individual as an adult and equal citizen, supporting people to express their individuality and uniqueness in all areas of life.
You will be key to building strong relationships with external stakeholders, to promote, grow and develop a collaborative approach to delivering high quality person led care.
Sustainability

You will ensure leadership, capacity, and capability to deliver high-quality sustainable care to people, demonstrating robust plans to deliver excellent outcomes through regular review of practice, training and decision-making requirements of legislation and guidance, including the Mental Capacity Act 2005 and other relevant standards and guidelines. 
You will demonstrate a collaborative proactive, inclusive, and timely approach to colleagues’ recruitment and selection, up to Senior level or equivalent, ensuring every effort is made to implement policy and processes in a way that meets The Bridge’s recruitment standards and legislative and quality requirements. You will work towards achieving or maintaining compliance with the regulator’s standards, ensuring contract compliance and adherence to internal standards. 
Managing allocated budgets, to ensure proper use, accounting, and reporting of all finances within the services (including monies for people we support), in line with The Bridge’s financial procedures, ensuring cost-effective service delivery.
We are looking for:

Minimum of 5 years of experience working in a related care setting, with preferably some experience in a leadership or management role.
Genuine passion for making a difference in the lives of individuals with autism, learning disabilities, and complex needs.
Proficiency in behavioural assessment and analysis techniques, with experience in developing and implementing Positive Behaviour Support plans.
Strong leadership and coaching skills, with the ability to inspire and motivate a diverse team.
Proven track record in staff management, including recruitment, training, and performance management.
Commitment to upholding the highest standards of honesty, integrity, and professionalism.
Comprehensive knowledge of relevant regulations and best practices in the field of learning disabilities and autism support.
Ambitious and energetic, with a drive to exceed expectations and make a positive impact.
Compassionate and kind, with a deep understanding of the unique challenges faced by individuals with learning disabilities and autism.
This is not an exhaustive list of duties, and the role may change from time to time to meet the needs and objectives of the business.

INDHS