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Role title: Administration Assistant
Place of work: Hampstead, North London/ Hybrid
Hours: 20 hours per week
Days of work: Negotiable
Salary: £23k (PRO RATA) rising on successful completion of probationary period
About us:
Group Nexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.
About the Administration Assistant role:
Due to ongoing growth and investment in people within the business, we are now looking to recruit additional members to our Customer Services and Administration team on both a full time and part time basis. The role of the Administration Assistant is to ensure the effective management of processing customer appeals from initial contact through to resolution ensuring full compliance with industry standards at all stages.
Key activities of the Administration Assistant:
The following are key activities that the Administration Assistant will be required to perform in carrying out their duties.
* Processing written and email appeals from customers
* Deciding on validity of appeal and whether to reject or uphold
* Ensuring BPA and DVLA compliance requirements are applied to all processes
Personal management:
The following responsibilities are key to ensuring the successful delivery of your business objectives by:
* Being focused on achieving your business targets
* Using available technology in support of your daily activities
* Meeting company standards
* Communicating with the Customer Services Manager immediately a problem arises that will impact on the reputation of GroupNexus or its clients
* Communicating effectively with both external and internal customers
* Ensuring that company, client and customer confidentiality is maintained at all times
* Carrying out all tasks and activities in line with the company’s overall business objectives