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Job title: Facilities Assistant

Location: Birmingham B3

Salary: £24K

Hours: 9am – 5pm Monday – Friday

The Recruitment Group is working with a leading solicitor’s company based in Birmingham, they pride themselves on exceptional client service, as well as a reputation for giving unique and practical insights.

Purpose of the Facilities Assistant Role:

Our client is looking for a Facilities Assistant to become an integral member of the Birmingham facilities team and support in providing 5* outstanding client service. You will be responsible for delivering a professional customer service on a daily basis to both our internal and external clients. The role requires interaction with all levels of the business including Partners, which will require excellent communication with the ability to ensure all duties are processed in a professional and efficient manner.

Key Responsibilities for a Facilities Assistant:

Provide professional and courteous front-of-house service, ensuring the business lounge is manned and maintained to the highest standard at all times.
Welcome visitors, liaise with fee earners and support teams to minimize delays, and ensure clients are escorted promptly to appointments.
Conduct regular checks to maintain the business lounge's immaculate and professional appearance.
Manage visitor records via the building management system and prepare daily client lists for upcoming appointments.
Build strong relationships with internal and external clients, projecting a positive image of the firm at all times.
Ensure databases and records are regularly updated and accurate.
Meet deadlines effectively, communicating proactively if challenges arise.
Take ownership of personal development and actively seek training opportunities as appropriate.
Key Requirements for a Facilities Assistant:

Experience in a similar role, such as an Administrative Assistant or Facilities
Previous experience working in a professional services environment.
Strong attention to detail.
Strong communication and organisational skills
Experience of providing support across several areas to multiple people eg - diary management, arranging travel, organising small office events
Excellent knowledge of Microsoft Office systems; Outlook, Word, PowerPoint, Nitro and Sharefile
Please contact Molly @ The Recruitment Group on the contact details provided