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Homeownership, Rent and Service Charge Manager
6 Months
£400 per day
Provide leadership direction, management support and vision to the Home Ownership, Rent and Service Charge Team, setting and maintaining a culture of high performing customer focused service & team working. To be responsible for the successful delivery of the Housing and Regeneration priorities, the Council’s corporate objectives, and the service area’s business goals. • Work closely with the other senior managers, to lead, develop and actively promote ‘one team’ by delivering all functions and services to ensure business continuity. • Have a clear focus and objectives to ensure colleagues are equipped to deliver organisational objectives and meet customer expectations, supported by a robust performance management and people development and succession planning. • Deliver technical support, professional guidance and training to the Home Ownership, Rent and Service Charge Team on all functions and services provided by the service and the wider business, using your knowledge of legislation, regulatory standards, good practice to inform sound decision making. • Enable effective governance by working / reporting to the Head of Housing Services, reporting on operational performance, service improvement initiatives. • Provide guidance and advice / effective scrutiny of new development proposals and ensuring new scheme handovers are smooth and customer satisfaction is improved. • Review contract arrangements with different service areas to ensure they support recovery of costs. • Take ownership and management responsibility of the Council’s ambitious growth plans to develop and acquire a range of tenure types outside the traditional Housing Revenue Account and General Fund tenures. These could include shared ownership, market rent and intermediate properties. • Manage and deliver commercial opportunities, that enable Council Housing to maximise its income from alternative sources. • Understand what it means to be a great landlord, build and sustain thriving and cohesive neighbourhoods by working across Council Housing and the wider council to develop capability to manage multi-tenure schemes. • In conjunction with the Team Manager review, streamline and implement the processes for the Income Collection and Dispute Resolution team, which focuses on improving customer satisfaction and maximising Income collection for both Service charges and major works. • Work closely with colleagues across the Directorate and joint working with other departmental Managers to support the design and implementation of service improvements, ensuring a smooth handover between Housing resolution Centre and operational services delivering a seamless response to customer enquiries. • Deliver service and systems improvements to enable our customers to access our services through digital and online platforms • Represent Enfield Council at relevant forums and lead the development of strong relationships that benefit the interest of Enfield and our residents and stakeholders. • Expertly manage budgets and contracts in your area ensuring value for money and compliance in every area. • Provide accurate and timely information, analysis and reporting relating your area of operation. Hybrid working. 1 or 2 days in the office when required. this is flexible. Covering a vacant post approx 6 months with possible extension. Must be experienced in leasehold service charge formulation and billing. Essential skills : 1. Ability to engage, coach and motivate teams and set clear targets and expectations 2. Evidence of high levels of customer service and satisfaction 3. Experience of successfully managing performance and providing clear constructive feedback 4. Experience of successfully implementing plans and projects to time and budget 5. Ability to effectively plan and manage budgets and resources 6. Demonstrates a good understanding of the political structure and role of elected members 7. Ability to work collaboratively both with own service and across other services 8. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role 9. Significant experience of Leasehold Management, displaying an in depth understanding of legislation, relevant regulations and their application. 10. Awareness and application of value for money, ensuring value for money underpins plans for service development and improvement. 11. Has a positive approach to achieving key objectives of the council, responding positively to changing business needs and adapts behaviours accordingly and assess the impact of risk. 12. Makes timely and balanced decisions and consistently works to a high standard and seeks to continually improve. 13. Experience of and understanding of the importance of involving residents in management decisions and service delivery