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Facilities/Customer Service Officer needed in Central London starting Thurs 2nd Jan. This role pays £14 per hour. This role is ongoing. The hours are 2pm-10.30pm (Monday-Thursday) 1pm-9.30pm on Friday. 

WHAT WILL YOU BE DOING?

Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
Manage sufficient material stock levels in support of course demand
Receive, document and dispatch goods and services including post
Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
Daily completion of documented building checks
Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
Management of personal emergency evacuation procedures (PEEP)
Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location. ABOUT YOU

Demonstrable record of providing assistance within a facilities, property or retail environment
Ability to take ownership of issues and associated responsibility for completing a task
Well-organised with attention to detail and self-disciplined with the ability to prioritise under pressure
Ability to work within a team environment as well as independently
Great time management skills
Ability to build and maintain strong stakeholder relationships
Excellent oral and/or written communication skills, giving the post-holder the ability to deal confidentially with a range of people at all levels
Experience working with IT systems and able to troubleshoot basic IT issues
Competence in using standard IT programmes, e.g. Microsoft Word, Excel, and PowerPoint