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Case Manager

Location: Tewkesbury (hybrid and remote options possible)

Salary: £25-30k

This is an exciting and varied role supporting our Corporate clients in delivering health and wellbeing services to their employees. You will deliver case management services to identify the reasons for ill health and injury and advise on the best course of action or treatment needed to reduce the risk of the employee being absent from work, or supporting them with returning to work as soon as possible.

Key Responsibilities

Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors
To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors
To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control
Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition
To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data)
Ensure customer satisfaction via regular and timely communications with ALL stakeholders
To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.
To maintain knowledge on ALL aspects of integrated health risk management
Demonstrate team work ethos
Develop and sustain relationships with both internal and external customers.

Benefits

25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)

Essential Skills

Key skills and experience:

Knowledge of clinical and non-clinical care pathways
Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers
Knowledge of general occupational health and legal principles.
How to effectively manage an integrated health approach to the prevention and management of workplace ill health/injury
CBT principles and motivational interviewing techniques are also a valuable skill for this role
Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint
Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
Adopt an investigatory approach to cases and demonstrate analytical and problem solving skillsQualifications:

Qualified: physiotherapist, corrective exercise professional, counsellor, CBT practitioner, nutritionist, physiologist, nurse or other appropriately qualified professional.

OR

Sport & Exercise professional or other similar professional

This role would potentially suit someone who has worked as a Sports Therapist, Physiotherapist, Wellbeing Practitioner, Disability Assessor

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships