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Customer Service Executive - Guildford

£18,000 - £22,500 (increasing after 3 month probation)

Are you looking for you first opportunity in customer services/administration? Do you possess a warm telephone manner? Do you want to join a company which can offer long term progression? Are you a team player?

If this sounds like you we may have the perfect opportunity with our lovely client based in Guildford.

Working in a busy Customer Service Team our client is looking for a candidate with some experience within customer service to answer telephones and written enquiries from members of the public and clients.

Key Responsibilities:

* Answering queries from customers

* Set up new clients using the established agency onboarding process.

* Providing agency support to existing clients – helping with quotes, questions, applications.

* Using LiveChat system to respond to enquiries online

* Responding to queries submitted via email

* To assist with training, mentoring and support of new staff as required.

* To problem solve and mediate when required.

* To work with other departments and team members as required to provide excellent and efficient service to customers.

Experience & Skill requirement:

* Passion for championing excellent customer service.

* Understand how to implement processes and procedures.

* Have a desire to learn new skills and challenge the ‘status quo’ to develop personal and achieve business objectives.

* Take an active role in supporting and maintaining the company values and culture.

* Able to deliver high levels of accuracy and attention for detail.

* Capable of managing relationships – internal and external at all levels within business.

* Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.

* Contributes to team effort by accomplishing related results as needed

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted