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IT Support Engineer - Perm - Redhill

Salary: £24,000 - £27,000 pa

Fulltime 08:45-17:00 Monday - Friday

We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast paced IT Department in the Education sector.

In this exciting role you will be working within the in house IT team. You will be Involved in the day-to-day support of the IT infrastructure at a 1st/ 2nd line level. This will include but not limited to server and desktop operating systems, physical & virtual infrastructure, Storage, IT hardware, networks and, data back-ups and disaster recovery.

IT Support Engineer - Responsibilities

This is primarily a technical hands-on job role requiring server, storage, network and virtualisation knowledge to provide for the day-to-day administration, maintenance, fault finding and use of the College Group’s information technology networks, hardware and software. The postholder will also use their excellent customer relationship and technical skills to provide mentorship to junior members at both sites, with responsibility for assisting in managing the IT infrastructure.

Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.

You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible.

IT Support Engineer - Skills required

Basic Apple Mac support
IT hardware
Microsoft 365 platform including Azure AD, Exchange Online, SharePoint Online and Security and Compliance Centre.
The ability to produce clear and accurate documentation.
Experience of working with smart screens
Maths & English GCSE / Level 2 equivalent 
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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