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Job Title: Customer Service Executive

Location: Steyning - must be a car driver due to office location

Salary: £25,000 - £27,000

Hours: Monday - Friday, 37.5 hours a week

Are you a friendly and customer-oriented individual looking for a new challenge in the customer service industry? Our client, is seeking a Customer Service Executive to join their team. In this role, you will have the opportunity to interact with a range of clients, deliver exceptional customer experiences, and contribute to the continual growth of the company!

Full Details:

You will be responsible for providing five-star customer service to both existing and potential customers.
Answering incoming calls, responding to emails, and addressing customer queries in a timely and professional manner.
Building rapport with customers to understand their needs and provide appropriate solutions.
Ensuring that accurate and detailed records of customer interactions are maintained.
Proactively seeking opportunities to upsell and cross-sell company products and services.
Collaborating with other team members to resolve complex customer issues.
Keeping up-to-date with product knowledge to provide accurate information to customers.
Adhering to company policies and procedures while delivering outstanding service.

Requirements:

Previous experience in a customer service role is essential.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the ability to think quickly on your feet.
Ability to work in a fast-paced and dynamic environment.
Good computer literacy and proficiency in using CRM systems.
A positive attitude, with the ability to remain calm and composed under pressure.
Must be a car driver due to the remote location of the office.

What our client can offer you:

Competitive salary with regular performance-based reviews.
Comprehensive training and ongoing support to ensure your success in the role.
Opportunities for career development and progression within the company.
A friendly and inclusive work environment where your ideas and contributions are valued.

If you are passionate about delivering exceptional customer service and are excited to be part of a growing organisation, we would love to hear from you. Apply now and join our client's team as a Customer Service Executive!

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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