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Clinical Customer Advisor
Salary: £27,000 - £33,000 per annum
Location: Peterborough (convenient location close to A1)
Hours: Regular Monday to Friday, daytime hours
My Prestigious Client are a well-established, family-run Private Health Insurance company are seeking an experienced Health Services Advisor to join their growing assessment and liaison team.
About the Role
As a Clinical Customer Advisor, you'll play a crucial role in enhancing our health services by leveraging your medical practice experience and expertise in handling medical reports. You'll work on complex issues, assess medical communications, and support the team's understanding of medical practices and terminology.
Key Responsibilities

Analyze and assess health reports to ensure appropriate next steps
Support customers through the hospital liaison process
Assist company-wide understanding of medical practices and terminology
Influence improvements in internal procedures
Support the Medical Advisory Panel in service development
Conduct root cause analysis for identified issues
Produce reports for internal use and senior management
Stay current with industry developments and their potential impactsIdeal Candidate
We're looking for someone with:

Experience in medical practice and working with medical reports
Excellent verbal and written communication skills, especially with sensitive information
Strong organizational and analytical skills
Ability to handle multiple complex issues concurrently
Familiarity with data analysis techniquesBenefits Package

Competitive salary (£27,000 - £33,000)
Pension scheme
Attendance bonus
Generous annual leave, including additional family days
Free worldwide multi-trip travel insurance (discounted for family members)
Cash benefits linked to personal accident, life cover, and critical illness
Monthly employee rewards scheme
Commitment to employee learning and development
Access to wellbeing services and discount schemes
Free tea, coffee, and fresh fruit
Friendly working environmentAbout Us
My Client are a professional, driven, and grounded team that values a fun working environment. If our culture sounds like a good fit for you and you want to be part of our exciting journey, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy