Login to Apply

Hydrasun, a D2Zero company, is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.

We are recruiting for a Customer Services Advisor is to process customer enquiries in an accurate, efficient and professional manner taking into account the Company’s and department’s procedures, the customer specifications, the availability, delivery and the potential increase in sales of our products and services. To build and develop effective relationships with customers and to provide a proactive customer care service at all times.

This role will be suited to those who have previous experince in a similar working environment within the Oil & Gas industry.

Our Benefits

Free onsite parking

Life Assurance

Private Medical Insurance

Enhanced Maternity/Paternity policies

Health & Wellbeing programme

Cycle to Work scheme

Essential Experience, Qualifications and Competencies

* Experience with Hydrasun Products, systems or customers

* Ability to communicate both verbally and build proactive relationships with customers and team members

* Competent in the use of computer systems, in particular Word, Excel and Power-point

* Excellent attention to detail

* Ability to demonstrate a flexible “can do” approach to their work

* Ability to negotiate with customers

* Possess the necessary drive to lead a team when required.

Desirable Experience, Qualifications and Competencies

* A qualification and / or training courses in selling techniques and methods

* S/NVQ level 2/3 in Customer Services

* Previous experience in an internal sales environment within a supply company in the service industry

* A working knowledge of Hydrasun products

* An understanding and previous experience of using ERP systems

* Previous experience of delivering a training or competence programme within an internal sales environment in the service industry.

Responsibilities include but are not limited to:

* Processing of Customer Enquiries

* Ensure full compliance and understanding of the ERP system.

* To ensure that all customer orders are entered into the ERP system in an accurate and timely manner with sufficient information and instructions to allow internal departments to complete their scope of work.

* To provide customers with an accurate and timely response to their enquiries in line with department KPI metrics.

* To update the CRM system with all potential lines of enquires above £20k supporting the growing of the sales pipeline.

Issue of Quotations

* To issue quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models.

* To ensure that costs for additional services, such as freight and packing are advised and agreed by the customer in advance for customers who require immediate service. To maximise margin revenue opportunities for premium requirements when the opportunity is presented.

* To provide Customers with an accurate and timely response to their enquiries.

Customer Services

* To build and develop effective and proactive relationships with customers to allow a detailed knowledge and understanding of their business needs.

* To liaise other departments and branches with regard to product availability, delivery times, product assembly or manufacture.

* To liaise with the Engineering department for specific engineering queries on design, specification or type.

Competitors / Suppliers

* To understand our competitors’ market offering and their activities within the market sectors we operate.

* To understand our key supplier relationships, their scope of support and develop key interfacing points within their organisations.

Hydrasun are committed to being an equal opportunities employer, and no applicant will receive less favorable treatment, either directly or indirectly, during the recruitment process or during their employment as a result of a ‘protected characteristic’ as defined by the Equality Act 2010.

We respectfully request no Agency submissions