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Travel Customer Services and Administration Consultant

Hybrid – Hertfordshire

Base Salary £33,000 + Bonus and Benefits

Our client is a fast-growing travel company who specialise in worldwide tailormade holidays selling directly to the consumer.

Due to continued growth, they are now recruiting for a Travel Customer Services and Administration Consultant role to join the team.

The key objective of the role is ensuring travellers enjoy a seamless travel experience through handling post-booking questions, assisting with changes, and keep plans updated.

Candidates must have previous administration, customer service experience gained within the travel industry with working knowledge of a major GDS.

This role is offered on a hybrid basis - Hertfordshire

Travel Customer Services and Administration Consultant Responsibilities:

Addressing post-booking inquiries promptly and effectively, serving as the main contact for customer issues.

Entering bookings accurately and update files as needed.

Handling modifications and cancellations efficiently

Securely processing customer payments and final balances

Managing and communicating schedule changes, rebooking as necessary.

Travel Customer Services and Administration Consultant Experience Required

Working knowledge of a major GDS preferable Travelport/Galileo

Previous support, customer services, support experience

Candidates working in a sales role within travel will also be considered

Attention to detail

Ability to work under pressure

Travel Customer Services and Administration Consultant Salary and Benefits

Base Salary circa £33,000 based on experience

Monday to Friday 9-5.30

Pension

Hybrid working

23 days annual leave

6 well being days per annum

To apply for the Travel Customer Services and Administration Consultant role, please email your CV and a member of the team will be in touch to discuss the opportunity