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Purpose of the role:

* To provide full and comprehensive administration support for engineers, dispatchers and service management.

* Ensuring the highest level of customer service is delivered and all KPIs are achieved.

* Full and comprehensive administration support to service customers and suppliers (internal and external).

* Ensure correct and swift processing of all work recorded in SAP.

Main duties:

* Processing and control of subcontract orders and invoicing

* Preparation of SAP quotations for external repairs

* Raising any necessary credits and debits

* Raising Purchase Orders for suppliers, follow up, control and monitor

* Provide cover for service dispatcher when required

Team responsibilities:

* Build a strong and positive relationship with customers, engineers and colleagues

* Processing service reports through to invoice

* Invoice queries and resolution/escalation as required

* Proactive follow up of quotations raised for external repairs and PM contracts

* Control and resolution of all SAP error reports

* System cleansing as required referring to the error logs.

* Process engineer’s timesheets, checking for accuracy, productivity, overtime

* Allocate and order Sub–contracted work

* Handling and filing of Paperwork

* Handling and logging of customer calls efficiently and by agreed procedure

* Participate in regular ASM / Admin / Dispatch meetings.

* Participate in regular Engineer meetings General office duties

* To raise and follow up new Customer request forms

* To ensure all Customer Processes are followed and SLA are adhered to

* Maintain and amend Customers CRM database