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Tenancy Sustainment Assistant

£14-£16/hr Umbrella ( dep on exp)

Start ASAP - 12 week contract

Location West Midlands

The Organisation
Our client is an large Housing Association who are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. They are committed to delivering excellent housing and community services, ensuring the needs of their residents are met with care and professionalism. As part of their team, you'll contribute to creating safe, supportive, and thriving communities.

The Role Duties

As a Tenancy Sustainment Assistant, you will:

Manage and prioritise your own caseload, ensuring efficient and timely support for housing applicants.

Process housing register applications, changes of circumstances, and maintain the accuracy of the housing register.

Communicate effectively with internal and external customers via phone, email, letter, or face-to-face.

Liaise with Registered Social Providers to advertise properties and exchange information.

Maintain email inboxes, update computerised systems, and produce spreadsheets, newsletters, and shortlists for property allocations.

Support Tenancy Sustainment Advisors and Officers, and provide cover for team members as needed.

Undertake tasks to end tenancies, including processing void properties and liaising with relevant teams.

Ensure compliance with policies, procedures, and statutory duties, including safeguarding and data protection.

The Successful Candidate

They are looking for someone who:

Has excellent IT and computer skills, with the ability to maintain accurate records and produce detailed reports.

Possesses strong communication skills, both written and verbal, and a polite, tactful, and friendly manner.

Demonstrates excellent organisational skills, with the ability to prioritise and manage their own workload effectively.

Works well as part of a team and is committed to delivering high-quality customer service.

Has an understanding of housing allocation policies and procedures (desirable but not essential).

Is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

If you are passionate about making a difference in your community and meet the above criteria, I would love to hear from you! Apply now