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Red Recruitment is recruiting Customer Service Agents in Llanelli to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers.

Our client partners with energy and utility providers, helping their customers experiencing financial vulnerabilities. Due to the nature of this role, you should be empathetic with good listening skills.

The salary is £23,400 with OTE of £28,200 per annum.

Benefits and Package for a Customer Service Agent:

Salary: £23,400 per annum plus OTE of £28,200
Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
Contract type: Permanent
Location: Llanelli
Free parking
Health and wellbeing programme
Bonus scheme (quarterly bonus)
Overtime availability
Internal recognition schemes with financial award
Pension scheme
33 days annual leave (including bank holidays and your birthday)
Social events including Summer and Christmas parties
Support and training provided
Career progression opportunitiesKey Responsibilities of a Customer Service Agent:

Helping customers find a sustainable solution to managing their energy or utility bills
Helping customers potentially work out an affordable payment plan
Using a variety of methods, including telephone and digital channels to communicate with customers
Being a good listener, with a pragmatic and empathetic approach to the customers circumstancesKey Skills and Experience of a Customer Service Agent:

Warm and friendly telephone manner
Experience using digital communication systems
Passion for delivering a great customer experience
Ability to demonstrate strong communication skills
You will need an empathetic nature with the ability to understand customer needs
Reliable, trustworthy, discreet and professionalism are key attributes required
You must have a valid UK driving license and access to your own vehicleIf you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Agency)