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ICN Co-ordinator

Function: Communications & Marketing

Location: Hybrid/Nottingham  

Contract type: Fixed Term till May 2025

Job Ref: 1077

Salary: £27,500 potential to rise to £30,555 over 3 years

Closing Date: Friday 3rd January 2025

NHS Supply Chain has an exciting opportunity for an ICN Co-ordinator to join the Web and Customer Communications Team. The role of the ICN coordinator is to coordinate the Important Customer Notices (ICN) process and ensure their accurate and timely communication to the market is in line with the guidance outlined. Work collaboratively across multiple internal teams to ensure these business-critical communications are correct.

Every day you will …

Coordinate the Important Customer Notices (ICN) process and ensure their accurate and timely communication to the market is in line with the guidance outlined.

Format spreadsheets and maintain brand compliance.

Manage the Marketing inbox and tracker.

Responsible to act as part of the ICN Coordinator team, providing clear communication and reporting on work levels.

Where required provide ad-hoc support to the wider Communications Team; including but not exclusively evaluation, reporting and use of data to improve communication using all available digital tools and dashboards e.g. Google Analytics, etc.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community. 

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Extensive experience in a customer and/or administrative role, ideally in a healthcare company

Proven experience of Stakeholder management

Excellent problem-solving skills

Ability to support in analysing data, and communicate effectively to teams and functions

Work on own initiative and to tight deadlines

Comfortably work as part of cross-functional teams

Microsoft Office skills – specifically Word and Excel

Excellent written skills

Strong communication skills.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply