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Our award winning services client in Birmingham is seeking an experienced Technical Service Desk Manager / Service Desk Manager with strong Azure skills, to drive shift performance, maintain operational standards, and ensure top-tier client service in a Cloud-based environment.

This is a superb opportunity to lead and innovate in Cloud operations, working in our client's thriving Managed Service Centre.

The Technical Manager is responsible for overseeing the technical operations of the Managed Service Centre, with a particular focus on Cloud Services and Data Protection. 

The role will be working 2-3 days in our client's Birmingham office and rest can be remote fom home.

Responsibilities:

Shift Leadership: Support shift leaders to uphold consistent standards.
Knowledge Sharing: Facilitate training and updates on processes and technologies.
Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
ServiceNow Management: Oversee incident queues to meet SLA timelines.
Client Escalations: Resolve escalated issues in cloud and data protection.
Data Protection: Ensure secure, compliant backup and recovery.
Incident Resolution: Manage incidents in cloud environments like Azure.
Team Development: Identify knowledge gaps and upskill team members. 
To be successful in this role you will have the following:

A strong background in Cloud management (Azure), cloud security best practices  and monitoring tools (e.g., SolarWinds, LogicMonitor).
Strong Azure experience is essential.
Experience with ServiceNow and data security.
Incident and Escalation Management focussing on Cloud environments (e.g., Azure, Wintel, other back up technologies).
Leadership skills in a shift-based environment.
Technical Expertise: Strong operational knowledge and hands-on experience in cloud operations (Azure, AWS, IBM Cloud), data protection strategies (including Spectrum Protect and Veeam backups), and monitoring tools (SolarWinds, LogicMonitor, etc.).
Backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions, including the ability to troubleshoot backup failures and ensure data integrity during restores.
Incident, Problem & Change Management: Solid experience with ITIL frameworks and the ability to manage incidents, problems, and changes effectively from an operational perspective.
If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. 

Candidates must be UK based and have the right to work in the UK - please consider this when applying.

Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce