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Apprenticeship in Customer Service / Sales

Alfreton, Derby

About Us:
We are an international specialist in reusable returnable packaging with a strong focus on sustainability. We are committed to developing talent and have been supporting individuals through Apprenticeship programs for many years.

What Will I Learn?

You will gain knowledge in customer service and sales fundamentals, including:

* Understanding customers and business operations.

* Learning about relevant legislation and regulatory requirements.

* Using systems and technology related to customer service and sales.

Personal development will focus on:

* Communication and influencing skills.

* Conflict resolution and time management.

* Teamwork and customer interaction.

What Job Will I Train For?

You’ll train to become an Internal Sales Professional, working within our Sales department to:

* Generate and close B2B sales opportunities.

* Raise quotations, process orders, and update IT systems.

* Handle customer queries and maintain databases.

You’ll be part of a small, friendly team, so a bubbly, flexible, and self-motivated character will help you fit right in.

Qualifications and Development

You will work towards a Level 2 Customer Service Practitioner qualification, with the opportunity to become a member of the Institute of Customer Service.

Location, Hours, and Start Date

* Full-time Apprenticeship based at Clover Nook Industrial Estate, Alfreton (not on a public transport route).

* Monday to Friday, 8.30 am – 5.00 pm.

* Flexible start date, with the option to work from home up to 2 days per week.

* Training is supported by Vision West Nottinghamshire College, combining online sessions and master classes on campus over 12–18 months.

Minimum Requirements

* Computer literate.

* Minimum Level 1 English and Maths (you will take Level 2 tests during the course).

* Evidence of meeting the Customer Service Practitioner Standard during the course.

* Ideally, live locally with safe transport to the workplace.

Benefits

* Starting salary: c. £13,520.00 per annum, with potential for increases.

* Bonus scheme (EBIT/profit-based, not guaranteed).

* Life Assurance and Private Healthcare after 6 months.

* Employee Assistance Program and Salary Sacrifice Pension (8%) after 3 months.

* 32 days holiday (including Bank Holidays) plus a Birthday holiday.

* Free parking, hot drinks, flu vaccinations, and uniform provided.

* A warm, clean, and safe working environment